Refund Policy
A Legal Disclaimer
Return Policy
Due to the handmade nature of our products, we do not offer refunds. If for some reason you are not satisfied with your products, we will do everything in our power to make things right. Should you choose to return an item for a store credit, the item must be unopened, unused and in original packaging. No returns/store credits are available for aroma bars or customary essential oil blends.
Refund policy
Due to the handmade nature of our products, we do not offer refunds. If for some reason you are not satisfied with your products, we will do everything in our power to make things right. Should you choose to return an item for a store credit, the item must be unopened, unused and in original packaging. No returns/store credits are available for shea butter, body bars, or body oils.
Refund Policy - The Basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to Include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.